Oxford Lasers customer service group install, train and support lasers and systems in the field. Upon order, the user is sent a Pre-Installation Guide to help prepare the installation site.
In most cases, the laser systems are pre-accepted at a factory with a documented checklist of mandatory specifications. The systems are shipped with the Operator and Maintenance manual.
At the final installation, there is a system sign-off with extensive operator training. All lasers or systems have a one-year warranty of parts.
Preparing your site in advance is the best way to ensure trouble-free installation. You should receive a Pre-Installation Guide after ordering your system. This document will help you prepare your laboratory before the arrival of the system you ordered. If you haven't received it or if you have additional questions, please call our Technical Support Group.
Call our service department today. We aim to resolve your issue as quickly as we can. Use the Contact Form or call us +44(0) 1235 810088.